Boost Your After Sales Service

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Challenge
 
The problem with after sales complaints is that oftentimes, the only document left in the possession of the customer is a warranty certificate. This makes managing their expectations when something goes wrong more complicated than it should be—while the only alternative would be to request that they submit additional documentation upon purchase which will only cause delays and frustration.
 
Solution
 
Activity Factory sees to it that simple and concise online requests for customers are used so that their inquires can be managed more efficiently. Through the improved workflow management system, complaints are easily tracked and answered in a timely and organized manner. As a result, customers receive the feedback they expect in a shorter timeframe leading to resolved complaints sooner and, ultimately, better customer satisfaction.

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