Why Use PTI For Your Call Centre Needs

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Education and Language Skills

The Philippines has a highly developed education system, with English taught in all schools.  English is an official language of the Philippines, making it the largest English speaking country in the world.

 

People Power

The Philippines has now taken over from India as the largest provider of Call Centre/BPO Services in the world.  This is a result of better language skills, better customer experience, lower cost and greater flexibility.  Each year, over 300,000 new graduates enrich the professional employment pool, many of them entering the Call Centre/BPO industry.

 

Flexibility of Offering

We will adapt to your normal working week and normal working hours.

Additionally, with PTI, you can change your requirement for Agents, Senior Agents and Team Leaders/Managers from one week to the next without penalty.  We simply require you to let us know two business days before the end of the working week what resources you require for the following week – it’s as simple as that.

 

No Project is too Small

We specialise in providing Call Centre services for small to medium sized companies, and can take on projects of any shape and size.

 

Cost Effectiveness

Our call centre is located in Davao, the second largest City in the Philippines.  There, we have access to a huge talent pool, but with lower wage and premises costs than our Manila-based competitors.  These benefits are passed on to our customers in our highly competitive hourly rates.

 

 

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