Services Offered

Contact

 

 

Call Centre Services

We offer a wide range of both inbound and outbound call centre services, including:

•    Customer order taking and processing
•    Customer enquiries
•    Customer surveys
•    Appointment setting and follow up
•    Lead generation
•    Telemarketing
•    Telesales

All customer projects are staffed with appropriately experienced and trained personnel.  We are proud of the level of customer service that we offer, and of the results that we achieve.

To support your project, we produce and report to you regularly a wide range of key performance indicators to monitor the progress of your project and the results achieved throughout the life of the project.  We are happy to work to pre-agreed service level agreements where appropriate to your project, and to be judged on the results we achieve.

 

BPO Services

We also offer a range of business process outsourcing options, including

•    Software development
•    Data encoding
•    Accounts payable/accounts receivable processing
•    Clerical and administrative support
•    PA/Secretarial support

 

Infrastructure

We have built a highly resilient infrastructure to support our operation, including:

•    Digital phones and PBX using two independent operators to ensure full telephone redundancy.

•   Dedicated, underground fibre optic  internet connection, providing resilience against adverse weather conditions.

•   A back-up generator capable of providing full power to the entire operation in the event of temporary power outages.  A comprehensive UPS facility provides power whilst the generator is powering up.

•   24 hour, on-site security. 

 

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