Process

Contact

 

Keeping it Simple

We fully recognise the need for simplicity in setting up our business relationship with you.

 

To facilitate this, we have a senior and highly experienced representative on the ground in Australia who will be your principal point of contact throughout the relationship set-up process.

 

Consultation

Initially, our representative in Australia will talk to you to understand at high level your business requirement and ensure that we are able to meet that requirement. 

 

In subsequent meetings we will get to understand your requirement in much greater detail, including working hours, likely duration of the project and resource requirements for your project, training required, scripts, SLAs etc.  

 

Additionally, our representative will go through with you our pricing structure and any other applicable terms and conditions for your project.

 

Contract

Once the terms and conditions have all been agreed, we will provide a simple contract for signature by both parties, reflecting everything which has been agreed.

 

Let’s Get to Work

 

We than move straight to Agent training and getting started on your project.

 

 

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